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• We accept returns from our customers, providing that we are informed by e-mail within 7 days of the item being delivered. Requests to return an item should be sent to refunds@home-tweaks.co.uk

• The carriage costs relating to the return will be at the customers expense unless extenuating circumstances are agreed by Home Tweaks. We only ever chargeback 'cost' for returns, or alternatively, our customers can use their own designated carrier to return the item - but the customer must first notify Home Tweaks by email within the 7 day period and then wait to be informed of the delivery address to send the item back to.

• All return items must reselleable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. Responsibility for items damaged during return because of inadequate wrapping lies with the customer. We regret that under no circumstances can we accept returns that do no have their original packaging.
  

• In the event of order cancellation - If you have not received the goods at the time of cancellation of the contract, and our suppliers have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.
  

• All orders must be cancelled in writing via email. Please send cancellations to refunds@home-tweaks.co.uk . Orders can only be cancelled prior to despatch. Once the item has left the building the full delivery and return costs will be incurred.

    Damages:

• Nearly all damage occurs during transit. Please note that all items are signed for as proof of delivery. Please ensure that prior to signing, you check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.
  

• Damages will be replaced free of charge, providing that you inform us via email within 7 days of the item being delivered to refunds@home-tweaks.co.uk

• All damage claims must be supported by evidence in the form of digital photographs which you should email to us at refunds@home-tweaks.co.uk

• Home Tweaks reserve their right to decide whether a damaged or defective item is replaced or refunded.
  

    Defective items:

• In the highly unlikely event that an item is defective, you must inform us by email within 30 days. Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us at refunds@home-tweaks.co.uk.

• In this event, the item will be inspected by the supplier, and if it is defective and if it is, the Business Partner's account will be credited for the full value of that item, including carriage. If the item is deemed not to be defective, a full explanation will be provided by Baumhaus. Baumhaus has the final say on whether an item is defective or not. The value of the credit issued to the Business Partner is at Baumhaus's discretion and each case will be considered on its own merit.

• Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 30 days has elapsed since delivery.

• All return items must reselleable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. Responsibility for items damaged during return because of inadequate wrapping lies with the customer. We regret that under no circumstances can we accept returns that do no have their original packaging. 

• Home Tweaks reserve their right to decide whether a damaged or defective item is replaced or refunded.

If you have any questions regarding our returns policy, please contact us at info@home-tweaks.co.uk or refunds@home-tweaks.co.uk